Wellie Web Home your one stop shop for wellingtons since 2004

2011 Christmas Returns Policy


From now until Christmas our normal 14 day returns policy is extended to
28 days following Christmas Day.


WELLINGTON BOOTS RETURN PROCEDURE.

If you find that your wellington boots are unsatisfactory either because they are the wrong size or you have simply decided that you no longer wish to have a pair we will give you a full refund or swap the boots free of charge.

We rely on your honesty but please note.....

CONDITIONS OF RETURN

  • We operate a common sense policy!
  • The wellington boots must be in a re-saleable condition to be accepted back by us.
  • The wellington boots must not have been worn other than to be tried for size.
  • The wellington boots must not be worn outside, we do not consider this "reasonable care" of the product if it subsequently returned.
  • We will not accept wellington boots that have become dirty, even if subsequently cleaned! We do not consider this "reasonable care" of the product if it subsequently returned.
  • If the wellington boots arrived in a manufacturer's box then please return in the same box.
  • It is the responsibility of the returning party to pay for return carriage costs
  • We cannot be held responsible for goods lost in return transit.

Please send returns to the address below detailing who they are from and the reason for return.


FAULTY GOODS

In the unlikely event that you feel your wellington boots are substandard please return them to the address below detailing your concerns. We will review the product and act accordingly and quickly.

Please take the boots to the Post Office and send the boots as a Standard Parcel.
PLEASE NOTE: We refund a maximum of £10 on return carriage for faulty goods.

RETURN ADDRESS:
Cedarstone Ltd.
Callimore Farm
Rushock
Droitwich
Worcestershire
WR9 0NS

Full Terms and Conditions can be seen here: Terms and Conditions